Order entry, order process, customer calls and inquiries for your company.
We offer expert guidance to both retailers and suppliers, to create winning instore merchandising, event marketing and product sampling programs. Our consultants have extensive experience working across all segments of the industry.
Our approach to InStore merchandising, product sampling campaigns, InStore assisted selling program, and experiential marketing is to customize each and every program for maximum success. Each service solution is designed to meet the individual needs of you our customer and maximize a customer’s interaction with your brand.
InStore is committed to being the industry leader in web-based reporting software to provide you with real-time program intelligence store by store. InStore Reporter™ driven by proprietary elements designed to customize each step of your InStore service.
Retail Warehouse, Fulfillment & Call Center
InStore fulfillment service warehousing, order processing, display and pallet storage, shipping and tracking, customer service, shipment preparation. InStore customer service representatives are all experienced at handle incoming and outgoing customer calls, emails, text messages, and web chart capabilities as well as order entry, order process, customer inquiries for your company.
How many States do you cover?
We provide national retail coverage in all 50 states and Puerto Rico. As a national service provider, we can customize specific retailer or geographic coverage to meet your needs.
We have a joint venture for coverage in Canada.
What retail channels do you provide coverage to?
• DIY Home Centers
• Walmart and Target Teams
We also have the syndicated coverage division which is retailer specific each month.
How much lead time do you need for a retail execution?
The optimal lead time is 4 weeks. This gives us time to identify the project requirements, communicate them to our associates, and to meet all of the requirements needed for an excellent result. Depending upon the assignment, we can reduce the lead time to meet expectations within 2 to 3 weeks. Shorter lead times may require rush services and could result in potentially incremental fees.
How many retail service people do you have?
We have slightly over 4,200 vendor associates throughout the United States. We deploy them based on the retail skill sets required. Each of our vendor associates are self-starters with a strong bias for action. They all possess a high sense of urgency; strong drive and passion to win. They pay attention to the details. We seek vendor associates who have self-confidence and have the ability to influence key decision makers at the store level. At this time, we do not have tool belt type associates. We will gradually add this skill set as we grow over time.
Can you do product demonstrations and in store marketing events?
Yes, we can provide full service in-store demonstrations. Our product sampling and event division is a separate business unit from the InStore retail service group. By using our demonstrators (or in-store sampling), we are able to have an immediately positive impact on your sales both during and post the demonstration period. Our InStore demonstrations are perfectly suited to drive sales of your products, new product innovations and any other merchandise that can benefit from allowing consumers to touch, look and/or taste before a purchase is made.
Do you have a warehouse with shipping and receiving services?
We have our own warehouse that provides full shipping and receiving services to provide greater retail compliance to meet our customer’s needs. We are able to deliver to each retail location or InStore associate all of the promotional elements need for your program to assure 100% in store execution.
We currently offer the following services: Shipping and Receiving of Retail Materials, Pick & pack Shipping Services, Inventory Management, Order Picking, Parts Assembly, Just in Time (JIT) Parts Deliver, & Kit Packing.