5 Signs It’s Time to Switch Merchandising Companies

In-store execution can make or break a brand’s presence at retail. But what happens when your third-party merchandising partner becomes more of a liability than an asset? If you’ve been experiencing recurring issues with execution quality, communication, or visibility, it might be time to reevaluate your current vendor relationship. Here are five critical signs it’s time to make a change.

1. You’re Not Getting Reliable Execution

If planograms are going unfulfilled, displays are late, or resets are done inconsistently, that’s a red flag. In-store execution should never be a guessing game. When execution issues start affecting sales or your relationship with retailers, it’s time to consider a vendor with a track record of consistency and accountability.

What to Look For Instead:

• A partner that guarantees verified execution before billing.
• Nationwide field teams trained in compliance and retail standards.

2. Reporting Is Nonexistent, Late, or Useless

Do you know what’s happening in the field? Can you see photo evidence, real-time dashboards, or post-execution summaries? If not, you’re flying blind. A lack of visibility into execution is a dealbreaker in today’s data-driven environment.

What to Look For Instead:

• Real-time reporting tools
• Photo verification and compliance tracking
• Integration with your internal systems

3. You’re Always Following Up First

A good vendor proactively communicates project updates, challenges, and outcomes. If you find yourself chasing your merchandising partner for updates or clarification, you’re spending time and energy they should be saving you.

What to Look For Instead:

• A dedicated account manager
• Transparent, proactive communication
• Regular status updates without being prompted

4. You’re Not Seeing ROI

Poor execution costs money—period. Whether it’s missed sales, lost promotional opportunities, or non-compliance fines, your current vendor could be draining your budget without delivering value in return.

What to Look For Instead:

• A merchandising company that provides execution analytics and ROI dashboards
• Clear KPIs tied to execution success
• Scalable solutions that maximize efficiency and cost control

5. You’re Growing, But Your Merchandising Company Can’t Keep Up

As your footprint expands, your merchandising needs will grow in complexity and scale. If your current vendor struggles to support multi-region or national campaigns, you’re already outgrowing them.

What to Look For Instead:

• National coverage and flexible field teams
• The ability to scale quickly for seasonal or promotional projects
• Strategic support and planning from experienced retail execution pros

Closing: Switching vendors may seem daunting, but sticking with the wrong one is even riskier. If any of these signs feel familiar, it’s time to explore a partner who aligns with your goals, your growth, and your standards. At InStore Group, we specialize in seamless vendor transitions and execution that delivers.

Ready to see what better execution looks like? Schedule your free merchandising audit today.