CASE STUDY

Retail Remodel Support for 40 Drugstores Completed On Time with 99% Accuracy

Full-store merchandising resets delivered over two-week periods—supporting department moves, SKU rationalization, and new health & wellness buildouts in coordination with construction teams.

Client Profile

Industry: Retail
Channel: Drug Stores
Company Type: National Drug Retailer
Key Products & Services: Health and wellness products, personal care items, cosmetics, over-the-counter medications, household essentials, emerging designated health and wellness department and store modernization strategy
Services We Delivered: Merchandising Resets, Planogram Compliance, Gondola Installation, Reset Teams, Tag Placement, Remodeling assistance, department relocation

Our client is a nationwide drugstore chain with over 9,000 retail locations. As part of a strategic growth initiative, the retailer partnered with InStore Group to support its in-store transformation efforts—introducing new departments, refreshing merchandising displays, and enhancing the overall customer experience.

The Challenge

A growing number of high-traffic stores required full-store resets within a tight 14-day window. Each location involved moving major departments, resetting fixtures, and collaborating with on-site construction teams. The project required precision labor, SKU rationalization, and in-aisle planogram compliance—with 11-person teams onsite daily for two weeks per store.

Store Resets
by Year-End

Days Per Location

Planogram Compliance

Staffing & Execution Rate

Our Solution

InStore Group deployed 11-person teams to each store for 8 hours daily over a two-week period. In partnership with store leadership and construction crews, our work included:

Designated health and wellness section buildouts
Daily coordination with construction teams
Full-store planogram resets and compliance audits
Cosmetic wall merchandising and department builds
Full labeling, restocking, and final walkthrough
Removal and replacement of outdated signage and fixtures
Field management and onsite team leadership
SKU rationalization and shelf resets to prioritize high-performing products

Results & Impact

InStore Group’s execution ensured:

99% planogram compliance across thousands of stores
99% staffing rate across all store projects
99% overall execution rate of all tasks, etc.
Improved product visibility through SKU rationalization
New designated health and wellness section merchandised and launched
on-time delivery with full coordination between operations and construction
New departments built and fully merchandised
Sales lift and customer satisfaction improvements reported
Minimal disruption during remodels through coordinated daily execution

Why It Mattered to the Brand

These resets were part of a long-term strategy to modernize the customer experience and increase sales efficiency. By rationalizing inventory and improving department flow, the stores now offer a better shopping experience and clearer brand presentation.

To protect customer experience during a large-scale transformation, speed and precision were critical. InStore Group ensured all stores were reset to 100% planogram compliance, price tags were accurately applied, and new departments were launched without interrupting foot traffic. This effort not only supported a smooth remodel process but also delivered measurable improvements in store presentation and performance.