CASE STUDY

How a National Retailer Closed Stores Without Losing Sales or Control

Full-cycle merchandising and transition support for 8-week closures—with no lost sales, less burden on store staff, and a boost in revenue from packed-out inventory

Client Profile

Industry: Retail
Channel: Office Supply Stores
Company Type: National Office Supply Retailer
Key Products/Services: Office products, fixtures, and inventory redistribution
Services Delivered: Reset Teams, Retail Store Closure Support, Merchandising Labor & Oversight, Repacking & Inventory Redistribution, Fixture & Display Removal

Our client is a nationally recognized office supply chain undergoing a strategic transformation of its brick-and-mortar footprint. As leases come up for renewal, the company evaluates whether to remodel or close each store. To execute these transitions smoothly—and cost-effectively—they brought in the InStore Group to manage in-store closure logistics.

The Challenge

Store closures are high-stakes, labor-intensive projects. Customers need support during the transition, inventory must be accounted for and redistributed, and staff are often stretched too thin to handle the workload alone. The client needed a partner who could manage inventory pack-outs, display breakdowns, and customer engagement—without disrupting store performance.

Revenue Impact
on Packed-Out Goods

new location per month

Weeks to per location

Our Solution

The InStore Group was assigned to execute an 8-week store closure process at select locations. Our services included:

Deploying 5–10 reps per store to assist over the full 8-week timeline
Repacking product, including out-of-stocks and full-case goods
Removing product and displays from the sales floor
Preparing inventory for shipment to local stores and warehouses
Supporting store associates and customers throughout the process

We manage one store closure per month on average, completing each project from beginning to end.

Results & Impact

InStore Group’s execution ensured:

Zero sales disruption during 8-week closures
Repacked and redistributed inventory to nearby stores and warehouses
8–9% revenue gains from product sold through during closure
Reduced labor burden and cost savings for client leadership
Sustained customer support and brand presence during sensitive transitions

Why It Mattered to the Brand

In-store transitions—especially closures—can quickly become chaotic without the right support. By embedding our trained reps alongside store staff, InStore Group helped keep operations smooth and sales flowing throughout the closure window. Our teams ensured inventory was sold down and packed out strategically, avoiding lost revenue and protecting customer trust. The result: a seamless, cost-efficient closeout process that delivered short-term gains without long-term disruption.